The most important person at your company doesn't work for you (on Quartz)

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"What many businesses forget is that the most important employee to listen to is the employee that isn’t. I don’t mean “the employee that isn’t” in any zombie Halloween sense, but much more mundanely: The employees that join a company, and the ones that stay, are not representative of the ones that don’t. And there’s good reason to think that the employees who aren’t with you can give a better insight into your company’s shortcomings than the employees who are."

Check it out on Quartz

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